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Coordinated Intake and Referral Updates

  • DC Legal Aid Transformations Network. The DC Legal Aid Transformations Network (DC LATN) will hold its first in-person quarterly convening on June 14, from 10:00 a.m. - 2:00 p.m. EDT at the University of the District of Columbia in the Student Center Ballroom. Register now before registration closes on May 30 at 5:00 p.m. In June, DC LATN will also celebrate its two-year anniversary. The network, which has grown to 103 members, has made well-being a priority and continues to reinforce those principles as they work together to transform civil legal aid for District residents. Over the last two years, DC LATN has increased its capacity to connect on specific topic areas by forming subnetworks, including housing, public benefits, employment, and other areas, which has allowed for deeper relationship-building outside the quarterly convenings.

  • CIR Chat. We continue to hold our monthly CIR Chat to discuss Coordinated Intake and Referral. These 30-minute discussion sessions are a great way to engage with the process and serve as a thought leader as we build the system. This month our conversation focused on navigator training. Check out our Jamboard to see some of the ideas discussed, and feel free to add your own if you could not attend. Join us next month on Wednesday, May 17, from 2:30-3:00, for the topic “What does a successful interaction with the CIR System look like from the user’s perspective?” Registration will open soon.

  • CIR Chat – Topics of Interest. Do you have any topics you would like us to cover during an upcoming CIR Chat? Or do you have any thoughts on how we can make the Chats more useful for you? We would like to hear from you. Please send us an email at

  • User Testing. In March, we completed the first round of user testing for the Coordinated Intake and Referral System with DC Residents. Participants had the opportunity to use the CIR System as a client and provide feedback on improvements that can be made to make the system more seamless and efficient. Testing with DC residents will be ongoing. Testing with intake workers will begin in the next couple of weeks. Intake workers will be asked to use the system on the back end for client intake. They will test the system for what works and identify areas for improvement. In a few weeks, we will compile a brief report with the findings from the DC residents and intake workers’ user testing sessions.

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